AstaDesk
AI support employee for Shopify stores

Answer every customer, without the inbox.

Ava reads your live Shopify orders, answers routine questions in your voice, and checks with you before anything touches money. You step in only when it matters.

Get startedWatch Ava work
  • Live Shopify data
  • You approve every refund
  • Founding prices for early stores
Sound familiar?

Support isn't hard. It's the same questions, all day.

“Where's my order?” “Is this in stock?” “Can I return it?” Ava answers those from your real store data, so your inbox only holds the conversations that need you.

Support inbox

3 answered by Ava · 2 for you

  • Where's my order #4821?

    Hi, can you tell me where my order is?

    2m agoAnswered by Ava

  • Can you cancel order #2214?

    I ordered the wrong colour, sorry!

    5m agoNeeds approval

  • Is this in stock in Medium?

    Do you have the Trail Jacket in M?

    8m agoAnswered by Ava

  • What's your return policy?

    Can I return a sale item?

    11m agoAnswered by Ava

  • Refund for order #3390

    The mug arrived chipped.

    13m agoNeeds approval
How it works

Live in about ten minutes

  1. Connect Shopify

    One click. Ava reads your orders, tracking and products, so every answer uses real data.

  2. Forward your support email

    Keep your address. Customer emails, plus chats from your storefront, land in one AstaDesk inbox.

  3. Teach Ava, then go live

    Add your policies and tone, try her on a sample store, and switch on the topics she can answer alone.

Try it yourself

Watch Ava resolve a ticket.

Pick a question. See what Ava checks, what she replies, and what waits for you.

“can you cancel order #1048? i ordered the wrong size”

Ava checksOrder #1048Cancellation policy
Needs your approval

Ava's reply

Hi Maya, I found order #1048 (Relaxed Linen Shirt, size L). It hasn't shipped yet, so it can be cancelled. I've asked the team to confirm, and you'll hear from me as soon as it's done.

Cancel

Cancel order #1048 and refund $84.00 to the original payment method.

Try it. This is a preview: nothing here touches a real store.

You stay in control

Ava handles the routine. You decide the rest.

Handles on her own

  • Order status and tracking
  • Product and stock questions
  • Shipping times and costs
  • Your store policies
  • Everyday questions

On Autopilot (Growth and Scale), when Ava is confident.

Waits for your tap

  • Refunds
  • Order cancellations
  • Shipping address changes

Ava prepares it. Nothing happens in Shopify until you approve, and then she tells the customer.

Hands it to you

  • Questions your policies don't cover
  • Upset or angry customers
  • Anything she isn't sure about

With a short reason, so you can pick it up in seconds.

Live Shopify data

Real orders and tracking, never guesses.

Email + chat, one inbox

Updates live. Take over any time.

Storefront chat

A light chat bubble, on in one click.

Sounds like you

Your tone, your policies, your rules.

Founding launch pricing

Founding prices for early customers

Lock in these prices while founding spots last. Cancel anytime.

Starter

Get help

The Support Sidekick

Founding price — limited founding spots

$52/month

For founders who are tired of answering the same customer questions.

  • 100 AI replies per month
  • Gmail & Outlook forwarding + Shopify
  • AI email support
  • Live chat widget for your store
  • Live Shopify order lookup
  • Shipping, tracking, product and order questions
  • Returns & policy questions
  • AI-drafted replies
  • Human approval before replies and actions
  • Confidence scoring
  • Email loop protection

“Let Ava handle the repetitive stuff. You handle the business.”

Most popular

Growth

Get out of the inbox

The AI Support Employee

Founding price — limited founding spots

$99/month

For Shopify brands ready to stop managing their inbox themselves.

Everything in Starter, plus:

  • 250 AI replies per month
  • Autopilot for high-confidence routine tickets
  • Refund approval workflows
  • Cancellation approval workflows
  • Address-change workflows
  • Live Shopify tracking
  • Priority support

“Your AI support employee.”

Scale

Build your support operation

The Support Department

Founding price — limited founding spots

$230/month

For brands where support is becoming a real operational bottleneck.

Everything in Growth, plus:

  • 1,000 AI replies per month (fair use, more on request)
  • Full autopilot where supported
  • Shopify actions with approval safeguards
  • Priority support
  • Dedicated onboarding

“Your support team shouldn't be the reason you stop growing.”

Customize

Pay per reply

The Flexible Plan

For stores whose support volume changes month to month.

$40/month

+ $0.03 per AI reply

Everything in Growth, plus:

  • $0.03 per AI reply on top of the monthly fee
  • Pay only for the replies Ava sends
  • Set up with our team
FAQ

Straight answers.

What merchants ask before they let Ava talk to their customers.

Will Ava make things up?

She can only state facts from your Shopify data or the policies you add. When she can't find the answer, she sends a short holding reply and hands the conversation to you.

Can Ava issue refunds on her own?

No. Refunds, cancellations and address changes are always proposals that wait for your approval, even on Autopilot. Once you approve and it's done in Shopify, Ava tells the customer.

Do I have to change my support email?

No. You forward your existing support inbox to AstaDesk. Customers keep writing to the same address.

How do customers know they're talking to an AI?

The store chat is labelled as an AI assistant, and a person can take over any conversation at any time.

Can I see how Ava works before choosing a plan?

Yes. Create your account, connect your store and try Ava on the Test page with a sample store. Choose a plan when you're ready for her to reply to real customers.

How long does setup take?

Most stores are ready in about ten minutes: connect Shopify, forward your email, add your policies.

Let Ava take the repeat questions. You take the weekend.

Connect your store, try Ava on a sample store, and go live when you're happy with her answers.

Get startedSee what Ava can handle