Customer support that runs on your store's real data.
AstaDesk is an AI support agent that answers order, shipping and product questions from Shopify, drafts replies in your voice, and never moves money without your approval.
- Live Shopify data
- Approval for every refund
- Escalates when unsure
Live in about ten minutes
- 1
Connect Shopify
One click. AstaDesk reads orders, tracking and products so answers use real data.
- 2
Forward your support email
Keep your inbox. Customer emails, and chats from your store, land in AstaDesk.
- 3
Let the agent draft
It drafts replies in your tone. You send them, or turn on Autopilot for routine questions.
Built to be trusted with your customers
Answers from your store, not guesses
Order status, tracking, shipping times and product questions, looked up live. If the data isn't there, it says so.
Money never moves without you
Refunds, cancellations and address changes are proposed with one-click approve. Nothing happens in Shopify until you approve.
Escalates instead of inventing
Unsure, upset customer, or missing data? It hands the conversation to you with the reason, instead of making something up.
One inbox for email and chat
Email and your store's chat bubble in one place, updating live. Take over any conversation at any time.
Chat on your storefront
A lightweight chat bubble on every page of your Shopify theme, switched on in a click from the theme editor.
Your agent, your voice
Name it, pick a tone, teach it your policies and FAQs. Try it on a sample store before customers see anything.
Simple monthly plans
Start with 14 days free and 25 AI replies. Cancel anytime.
Starter
$29 / month
- 100 AI replies a month
- Refunds and edits with your approval
- Email + store chat
Growth
Most popular$79 / month
- 250 AI replies a month
- Autopilot for routine questions
- Everything in Starter
Scale
Custom
- Unlimited AI replies
- Autopilot
- Custom setup and priority support
Questions merchants ask
Will the AI make things up?
It can only state facts that come from your Shopify data or the policies you add. When it can't find the answer, it escalates the conversation to you with a short holding reply.
Can it issue refunds on its own?
No. Refunds, cancellations and address changes are always proposals that wait for your approval. Even on Autopilot, money-related replies are never sent automatically.
Do I have to change my support email?
No. You forward your existing support inbox to AstaDesk. Customers keep writing to the same address, and replies come from your store's name.
How do customers know they're talking to an AI?
The store chat is labelled as an AI assistant, and a person can take over any conversation at any time.
What happens after the free trial?
The 14-day trial needs no card. Afterwards, choose a plan to keep the AI running. New messages still arrive in your inbox either way.
Give your team its evenings back
Connect your store, try the agent on a sample store, and go live when you're happy.
Start free trial